Refund Policy
This policy outlines return and refund terms for UK customers, including statutory cancellation rights under consumer law.
Cooling-off period
Where applicable, customers may request cancellation within 14 calendar days after receiving goods, subject to product type and legal exceptions.
Eligibility conditions
Returned products should be unopened and in resaleable condition unless goods are faulty, damaged, or not as described at delivery.
How to request a refund
Email chat@ylexironvorb.world with order reference, contact details, and reason for request. We may request reasonable evidence for damaged deliveries.
Processing timeline
Approved refunds are returned to the original payment method without undue delay and usually within 14 business days after eligibility confirmation.
Postage and exceptions
Return postage may apply unless products are faulty or delivered incorrectly. Statutory rights remain unaffected by this policy.